We strive at Braimien Expressions to give impeccable services and an all round impressive experience in dealings with our clients and partners. Please note that our refunds, returns & exchange policies only apply to purchases from braimien.com.ng
Exchanges
In order to offer an exchange, the product must be unworn, undamaged and in new condition with all merchandise tags intact. Exchanges can only be made for products of identical variation and pricing. Exchanges can be due to sizing, color or defect. Exchange requests must be made within 14 days from dispatch date. Please note that requests outside our exchange window will not be accepted. Please also note that exchanges on replacement orders are not permitted. We cover shipping expenses for any exchanges with product defects only. Exchange shipping costs for products as regards to size or color are done at customer’s cost. kindly send an email to [email protected] and include your order number to begin the exchange process our reach us via our live chat.
Returns
You may return your item for a refund within 14 days from order dispatch
date as long as the item is unworn, undamaged and in new condition with all merchandise tags intact. Return requests outside our return window will not be processed or accepted. Any transaction fees associated with the purchase are non-refundable. Only original cost of product will be refunded. Braimien reserves the right to refuse excessive returns. Please note there are no returns available on/for custom orders.
Refunds
Once your item is received, inspected and deemed in proper condition, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. a refund will be processed. We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
Late or missing refunds
If you haven’t received a refund yet, first, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]